Help Center
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Account & Login
Access, password, infoTransfers
Send, track, cancelBank Cards
Freeze, secureSavings
Goals, set-asidesSecurity
Account, data, connectionsBilling & Fees
Operations, statementsAccount & Login
How do I create a NOVA BANK account?
Click "Open an Account" from the home page and follow the steps in the registration form (identity, contact details, currency choice). A demonstration account is created instantly on our shared server, with no real banking verification.
I forgot my password, what should I do?
Click "Forgot password?" from the login page and enter your username or email. An email containing the reset link (valid for 30 minutes, single use) is sent to you; this link is also displayed directly on screen for safety, in case the email cannot be delivered. If you are already logged in, you can also change your password from the Security page.
How do I update my personal information?
Go to "Profile & Settings" to change your contact details. This information is stored in our shared database and is not shared with any third party outside the site.
Why is my account suspended or pending information?
In this demo, a demonstration administrator account can simulate a suspension or a request for additional information, in order to illustrate how a real banking back-office works. A message will then explain the reason in your notifications.
Transfers
How do I make a transfer?
From the "Transfer" menu, enter the beneficiary, their IBAN, the amount and the purpose, then confirm using the confirmation code shown on screen. The transfer is then placed pending validation.
Why is my transfer pending validation?
To faithfully reproduce a real banking journey, every outgoing transfer is first created with the status "Pending." It is then confirmed, put into processing, or rejected by the demonstration back-office, which updates your balance accordingly.
Can I cancel a transfer after sending it?
A transfer still "pending" or "in progress" can be canceled by the demonstration back-office; the amount, if already debited, is then automatically credited back to your account. There is no direct client-side cancellation action in this version.
What are the processing times for a transfer?
This is a simulation: the times shown (immediate, next business day, etc.) are for illustration only and do not correspond to any real banking processing.
Bank Cards
How do I freeze or unfreeze my card?
Go to "Cards" and use the dedicated button on your card. The freeze is immediate and recorded on our server; it does not block any real transaction since the card does not exist physically.
Where can I see my card's full number?
For this demonstration, only the last 4 digits of your card are generated and displayed. No real full card number, expiration date, or security code is ever created or stored.
What should I do if my card seems compromised?
Since this is a prototype, no real card is ever linked to your account: you can freeze the demonstration card at any time from the Cards page, with no financial consequence.
Savings
How do I create a savings goal?
From the "Savings" page, click "New Goal," give it a name and a target amount, then fund it whenever you wish from your available balance.
Is a set-aside a real bank transfer?
No: it is a movement internal to your demonstration account. The amount is simply moved from your available balance to the chosen goal, without going through any real banking channel.
Can I withdraw money from a goal at any time?
Yes, a withdrawal instantly credits the amount back to your available balance. No delay or penalty applies in this simulation.
Security
Are my identity documents stored securely?
In this demonstration environment, only the metadata of your documents (name, type, file size) is sent to our server and kept in the database — never their actual content, which is neither transmitted nor stored.
How do I change my password?
From the Security page, enter your current password and then the new one (8 characters minimum). It is immediately re-hashed (scrypt) and stored that way on our server; no one, not even the back-office team, can view it in plain text.
How do I view my login history?
The Security page shows your last 20 recorded logins, with the date and an estimate of the browser and system used.
Is NOVA BANK a real licensed bank?
No. NOVA BANK is a technical demonstration platform: it holds no banking license, is not certified by any security body, and should never receive real financial credentials. More details are available on the Security page.
Billing & Fees
Does NOVA BANK charge real fees?
No, no real fees are ever charged: there is no real payment method connected to this site. The amounts shown are only there to illustrate how a banking interface works.
How do I view my transaction history?
The "Transactions" page lists all of your operations, with filters by status and type, along with their date and amount.
Can I export my statements?
This feature is not offered in the current version of the demonstration. All of your data remains viewable at any time in your client portal, centralized in our shared database.
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